Chuck’s Boots accepts major credit cards such as American Express, Discover, Mastercard, and Visa. Your credit card will only be charged at the time of purchase. A pending charge may appear on your account known as a pre-authorization. This is not a charge and is only done to verify a card is valid before it is charged the full amount. 

 

You will be notified via email if an order is not available or is currently on backorder from the manufacturer. In the event you can not or do not want to wait for your purchase, please contact Customer Service at 1.888.494.BOOT or [email protected] Monday through Friday from 9am to 5pm to initiate an exchange or refund.

 

If your payment method is declined, you will not be charged and no order will be processed. You may see a pending transaction until your account-issuer removes the authorization, typically between 2-5 business days. Your card may be declined for the following reasons:

 

 

 

If you are using a prepaid credit or gift card, please make sure it has been registered by the card-issuing institution. At checkout, be sure the billing address matches the address used when registering the card. An AVS Mismatch may result in a declined transaction and a hold may be placed on your card.  

 

 

Looking to save money at your business through outfitting your employees with the latest in safety wear and protective gear? Contact [email protected] or 1.888.494.BOOT to learn more about how a commercial account with Chuck’s Boots can benefit your team.

 

 

We accept procurement cards through the SmartPay program. During checkout, use your SmartPay card just as you would use any credit card. Should you require a line of credit or if you would like more information please contact 1.888.494.BOOT or [email protected] Monday through Friday from 9am to 5pm.

 

 

Need a quote for your large quantity order? Reach out to us at 1.888.494.BOOT or [email protected] Monday through Friday from 9am to 5pm and a member of our team will contact you within 24 hours.