Customer satisfaction at Chuck’s Boots is our highest priority. If a product purchased from us does not meet your expectations, we will do everything we can to make it right.
Merchandise may be exchanged or returned within 60 days with the receipt of purchase if it has not been worn, altered, and has original tags. Reimbursement will be made in the original amount and method of payment or store credit. For chucksboots.com web orders, a $10.00 return processing fee will be applied to ALL returns not involving a defective item or a fulfillment error.
ALL SALE items, novelty helmets, and headware may be returned, within 60 days with receipt, for a STORE CREDIT or EXCHANGED ONLY.
DOT Helmets are FINAL SALE, NO EXCEPTIONS!
Any items that show signs of wear, alterations, or missing original tags CANNOT be returned or exchanged. Footwear may be exchanged or returned if the soles are unscratched and in as-new condition. We recommend wearing footwear on carpeted surfaces to ensure a correct fit.
Purchases made October 1 through December 30 have an extended return period of 90 days from the date purchased. All other terms and conditions of our Return and Exchange Policy apply.
-WARRANTY- All manufacturers of footwear carried by Chuck’s Boots (with the exceptions of Wesco and Cougar Paw) offer a one-year prorated warranty for defects and a six-month prorated warranty for waterproof defects. Chuck’s Boots sends defective merchandise to the manufacturer for evaluation (per manufacturer requirements). These decisions may take up to eight weeks to be completed and manufacturers may decide to repair, credit, or deny defects.
Customers who created a Chuck’s Boots account can submit a Return/Refund Request after login under My Account > Orders.
All ChucksBoots.com customers and guests can submit their Return/Refund Request via either completing the Web Order Return Request Form below, emailing us at CustomerService@chucksboots.com, or contacting Chuck’s Boots Customer Service at 1-888-494-BOOT. Be sure to include your name, email address, order number or date of purchase, and the reason for your return.
ChucksBoots.com hours are Monday through Friday from 9am to 6pm (CST/CDT). Messages and submissions received outside of those hours will be followed up the next available business day. After receiving, verifying, and approving your Return Request, a Chuck’s Boots associate will provide you a return shipping label and instructions for sending your item(s) back to us.
Need to Return your Recent Chuck’s Boots Web Order?
Complete the form below and a member of our team will contact you within the next available business day.
Web Order Return Request Form
A form for Chuck's Boots customers and guests to submit a request to return their web order.