Customer satisfaction at Chuck’s Boots is our highest priority. If a product purchased from us does not meet your expectations, we will do everything we can to make it right.
Merchandise may be exchanged (within 90 days) or returned (within 30 days) with the receipt of purchase if it has not been worn, altered, and has original tags. Reimbursement will be made in the original amount and method of payment or store credit.
ALL SALE items, novelty helmets, and headware may be returned, within 30 days with receipt, for a STORE CREDIT or EXCHANGED ONLY.
DOT Helmets are FINAL SALE, NO EXCEPTIONS!
Any items that show signs of wear, alterations, or missing original tags CANNOT be returned or exchanged. Footwear may be exchanged or returned if the soles are unscratched and in as-new condition. We recommend wearing footwear on carpeted surfaces to ensure a correct fit.
Purchases made October 1 through December 30 have an extended return period of 90 days from the date purchased. All other terms and conditions of our Return and Exchange Policy apply.
-WARRANTY- All manufacturers of footwear carried by Chuck’s Boots (with the exceptions of Wesco and Cougar Paw) offer a one-year prorated warranty for defects and a six-month prorated warranty for waterproof defects. Chuck’s Boots sends defective merchandise to the manufacturer for evaluation (per manufacturer requirements). These decisions may take up to eight weeks to be completed and manufacturers may decide to repair, credit, or deny defects.
Returns and exchanges for chucksboots.com purchases are managed under My Account > Orders.
Contact Chuck’s Boots Customer Service at 1-888-494-BOOT or CustomerService@chucksboots.com Monday through Friday from 9am to 5pm with any questions regarding returns or exchanges. Messages received outside of those hours will be followed up on the next available business day.